[Pann] Etude House faces a boycott over employee screw up

Basically what happened was that someone's grandma went into an Etude House store to buy some lip balm because her lips were chapped and the employee knowingly sold her a tester. Since the label is in English, the grandma couldn't read it and bought it as is. The OP then spread it on Kakao Story, which has then launched into a type of boycott against Etude House with other people bringing up similar accounts of Etude House screwing up.

-

"Wow, I don't even know where to start. I came out of the bathroom after washing and my grandma gave me this lip balm to put on with a tester label on it. I asked her where she bought this and she said she bought it because her lips were chapped. I asked if the label had been on it like this when she bought it and she said yes. Basically my grandma bought it for $4 without knowing that the lip balm was a tester. It makes me fill with rage to think that they knowingly sold her a product that other people used for $4 whopping dollars. They should know to treat the elderly with more respect, instead they're ripping them off."

-

Nate Pann [1] [2] [3]

1. [+462, -12] To think that the employees were probably giggling amongst themselves while selling that grandma the lip balm makes me sick and want to cry

2. [+266, -6] Are you kidding me ㅋㅋㅋ There's another product photo going around right now with a tester label on it ㅋㅋㅋ Etude House are a bunch of idiots. What the fu*k is wrong with them, are they not selling enough these days? Hey Etude, sell me a tester too, how much you want for it?

3. [+202, -4] Ah, they must've sold me the wrong products as mine don't have tester labels on them.

4. [+123, -2] And another thing, stop treating all of your customers like they're thieves by glaring at them every time they walk in ㅋㅋㅋㅋ

5. [+121, -3] Etude House, reflect (caps of board posts about Etude House boycotts)

6. [+72, -0] Etude House will need a beating if they want to wake up

7. [+85, -1] Well obviously we shouldn't be using the brand anymore since even their testers are made for sale

8. [+38, -0] Hello, this is MBC's live broadcast Today Morning. We'd like to prepare a special on the service of E cosmetics brand regarding your post. Please contact us at the below e-mail and number to discuss the matter on your purchase further. We will be waiting for your contact. (TN: omitted e-mail/#)

-